Leveraging Response Plans

by Jamie Algatt

Managing and administering the proper apparatus that contain the appropriate resources to meet the needs of emergency events can be complicated, complex and challenging. Agencies are tasked with providing an increasing level of care in a condensed response time frame, often with less and less resources. First Responders need to optimize the personnel and equipment resources at their disposal.  By listening to our internal and external customer stakeholders, RapidDeploy has developed a Response Plan engine to exceed the needs of the market.

RapidDeploy’s Nimbus CAD system has taken a fresh approach to the management and implementation of Response Plans and the inherent demands outlined above. The Nimbus Response Plan engine delivers an optimized solution for ease of configuration and administration. RapidDeploy removes the need to utilize antiquated, tabular and manual inputs of response areas such as fireboxes, beats, and emergency response zones. System administrators can easily configure and select desired response areas utilizing the agency’s authoritative Esri GIS data. In legacy platforms, this implementation methodology requires a significant amount of constant care and feeding.  In addition, legacy platforms create linear and siloed response algorithms that can only be utilized for a singular response category, thus requiring maintaining hundreds of thousands of response plans. The Nimbus CAD significantly reduces the number of plans that must be managed by as much as 75%.

With RapidDeploy’s partnership with Esri, agencies are no longer forced to manipulate data extracts of GIS that force this data into a centralized CAD geo-database. The Response Plan engine leverages response areas in real-time, while leveraging the agency’s enterprise Esri data. Response Plans can be dynamically built and re-used across various event types, alarm response levels and geographic regions. RapidDeploy delivers the flexibility to permit more than just a singular response area for each agency and discipline.  Agencies can leverage broader or very granular response areas, based on their unique needs. Standard firebox or emergency response zones can be augmented with defined regions such as neighborhoods, communities, special response areas, etc. Often, our users will leverage 3 or more response zone polygons to further support flexibility to meet community demands and national standards. The RapidDeploy approach also provides ease of accommodation for dynamic response area updates such as planned re-districting or annexations. Plans automatically inherit changes instituted by the GIS department.

The Nimbus Response Plans allow for incorporation of specific equipment orders by unit (e.g. Engine1, Engine3, Engine4, etc.) or station, support of closest unit and vehicle type and a combination of specific units and closest units for recommendations. The Response Plans also incorporate a Sourcing Cards engine to determine the nearest units meeting response time criteria and eliminating units that are outside of efficient response ETAs. ETAs are calculated utilizing real-time Microsoft traffic and routing information. This approach provides dispatchers with an intuitive and accurate recommendation that exceeds legacy platform capabilities. 

Nimbus CAD provides flexibility, ease of configuration and reduction in initial and ongoing administration. The Nimbus CAD solution and our Response Plan components are a truly disruptive technology for the Public Safety market.

For more information about RapidDeploy Nimbus CAD and Cloud Aided Dispatch, get in touch with us here.