RapidDeploy Becomes First Computer-Aided Dispatch (CAD) System to Receive ProQA Titanium Certification



RapidDeploy: Steven Raucher

Priority Dispatch: Brett Williams

RapidDeploy Becomes First Computer-Aided Dispatch (CAD) System to Receive ProQA Titanium Certification

Priority Dispatch recognizes RapidDeploy for its dynamic, customizable interface and commitment to the public safety community

RapidDeploy, a leader in cloud-based Computer-Aided Dispatch (CAD) technology, has been awarded Titanium Certification by Priority Dispatch, the highest level of integration between a CAD and Priority Dispatch’s ProQA Paramount dispatch software. RapidDeploy is the first CAD system to achieve this level of integration.

“The commitment RapidDeploy has made to deliver the features and functions in this interface virtually guarantees that our mutual clients will have one of the most dynamic and customizable interfaces that we have ever certified,” said Brett Williams, CAD Liaison with Priority Dispatch.

ProQA Paramount software allows emergency communications centers to integrate the International Academies of Emergency Dispatch (IAED) protocols with the RapidDeploy CAD to quickly and effectively answer emergency calls, manage resources and provide accurate information to responders.

The Titanium Certification recognizes that RapidDeploy’s interface is able to support the following:

  • The ability to display unique information between the Dispatch and Mobile Data Computer (MDC) environments

  • Send and receive SMS messages originating from ProQA’s Paramount dispatch system

  • Information displayed in rich text format makes reading and processing information seamless for users in all environments

“Partnering with Priority Dispatch is a win for our customers and the people they serve,” said Steven Raucher, co-founder and CEO of RapidDeploy. “With this powerful integration, emergency telecommunicators will have a powerful tool to more effectively help responders in the field save lives and protect communities.”

The joint announcement is being made the same week of Navigator 2018, April 23-27, 2018, held in Las Vegas and produced by the International Academies of Emergency Dispatch. RapidDeploy is a supporting exhibitor, and will be meeting with public safety and emergency communications leaders and partners on implementation of the technology and integration.

About RapidDeploy

RapidDeploy is an innovative cloud-based call-taking and Computer-Aided Dispatch (CAD) platform serving public safety and other markets. Designed by first responders from varied disciplines, RapidDeploy uses leading technologies to solve the key challenges faced by emergency services providers. RapidDeploy simplifies the complexity of emergency dispatch through precise address location, improved situational awareness, allocation of appropriate resources for optimized response, mobile field service apps and advanced incident management tools. RapidDeploy’s end-to-end solution enables effective coordination of all active resources as well as full audit trails for quality assurance. Founded in 2014, RapidDeploy has built a loyal following of clients and is now launching its solution internationally. RapidDeploy is setting the standard for Mission Critical Dispatch.

About Priority Dispatch

Priority Dispatch is the world’s leading provider of emergency dispatch call-taking software for police, fire and medical. Our flagship software product, ProQA, is used by thousands of PSAPs worldwide. Priority Dispatch incorporates the protocol standards developed by the International Academies of Emergency Dispatch (IAED) to deliver a structured call-taking system that guides a dispatcher through a predictable, repeatable and verifiable process. Priority Dispatch is the only dispatch system whose protocols are validated by scientific research and approved by industry experts and standards councils. Learn more about Priority Dispatch at www.prioritydispatch.net.